Managing Alerts

This guide covers how to view alert history, acknowledge triggered alerts, manage email notifications, and test your alert configurations.

Viewing Alert History

Accessing History

Alert history shows all triggered alerts and their details.

1. Go to Alerts page
2. Triggered alerts are highlighted with a red indicator
3. Each alert card shows:
   • Trigger count - Total times this alert has fired
   • Last triggered - When the most recent trigger occurred

History Details

Each history entry includes:

Filtering History

Filter alert history by:

• Date range
• Alert type
• Acknowledgment status
• Severity level

Acknowledging Alerts

Acknowledgment helps you track which alerts you've reviewed and addressed.

Why Acknowledge?

• Track resolution - Know which issues you've handled
• Reduce noise - Focus on new alerts
• Team coordination - Show others you're handling it
• Audit trail - Record who responded when

How to Acknowledge

1. View the triggered alert
2. Click Acknowledge or similar action
3. The alert is marked as reviewed

Acknowledgment Records

When you acknowledge an alert, the system records:

• Who - Your user ID
• When - Timestamp of acknowledgment
• What - Which alert trigger was acknowledged

Email Notifications

Enabling Email Alerts

When creating or editing an alert:

1. In the Notification Channels section
2. Check the Email option
3. Save the alert

What Email Notifications Include

Email alerts contain:

• Alert name - Which alert triggered
• Alert type - Category of the alert
• Severity level - Importance indicator
• Triggered at - When the alert fired
• Current value - The metric value that triggered the alert
• Threshold - Your configured threshold
• Condition details - Full breakdown of conditions
• Quick links - Direct links to dashboard and alerts page

Email Delivery

• Sent to your registered email address
• Delivered within minutes of trigger
• From: [email protected]

Troubleshooting Email

If you're not receiving email alerts:

1. Check spam folder - Emails may be filtered
2. Verify email address - Ensure your profile has correct email
3. Test the alert - Use the Test button to verify delivery
4. Check notification settings - Ensure email is enabled for the alert

Testing Alerts

Why Test Alerts?

Testing ensures:

• Notifications are working
• Email delivery is successful
• You understand what alerts look like
• Your monitoring setup is complete

How to Test

1. On the Alerts page, find the alert you want to test
2. Click the Test button
3. A test notification is sent immediately

What Happens During Test

1. Dashboard notification - Test alert appears immediately
2. Email (if enabled) - Test email is sent with [TEST] prefix
3. History entry - Test is recorded in alert history
4. No false trigger - Test alerts are clearly marked

Test Email Format

Test emails include:

• [TEST] prefix in subject and alert name
• Same format as real alerts
• Indication that this is a test notification

When to Test

• After creating a new alert
• After changing notification settings
• Periodically to verify email delivery
• When troubleshooting notification issues

Editing Alerts

Modifying Alert Settings

Currently, you can modify:

• Name - Update the alert name
• Status - Enable or disable the alert

To change other settings (type, threshold, conditions), delete the alert and create a new one.

Enabling/Disabling Alerts

Toggle alert status without deleting:

1. Find the alert on the Alerts page
2. Click Enable or Disable
3. Status changes immediately

Use this to:

• Temporarily pause alerts during maintenance
• Test configuration changes
• Reduce noise during known issues

Deleting Alerts

When to Delete

• Alert is no longer needed
• Threshold needs significant change
• Alert type needs to change
• Cleaning up unused alerts

How to Delete

1. Find the alert on the Alerts page
2. Click Delete
3. Confirm the deletion

What Gets Deleted

• The alert configuration
• Future triggers are prevented
• Historical triggers remain for reference

Alert Maintenance Best Practices

Weekly Review

Review your alerts weekly:

1. Check trigger counts - are any alerting too often?
2. Review history - did you miss anything important?
3. Adjust thresholds - based on actual patterns
4. Remove unused alerts - reduce clutter

Monthly Audit

Monthly, perform a deeper review:

1. Relevance check - Are all alerts still needed?
2. Coverage gaps - Should you add new alerts?
3. Threshold tuning - Are thresholds optimal?
4. Channel review - Are notification channels appropriate?

After Incidents

When an issue occurs:

1. Check if alerts fired
2. If not, determine why:
   • Was threshold too high?
   • Was wrong metric monitored?
   • Was alert disabled?
3. Create or modify alerts to catch similar issues

Common Issues

Too Many Notifications

Problem: Alert fatigue from constant notifications

Solutions:

• Increase thresholds
• Change period (day instead of hour)
• Disable email, keep dashboard only
• Delete low-value alerts

Missing Important Events

Problem: Issues occurred but no alert fired

Solutions:

• Lower thresholds
• Add new alert types
• Check if alerts are enabled
• Review alert conditions

Delayed Notifications

Problem: Alerts arrive late

Solutions:

• Check email spam folder
• Verify notification channels are enabled
• Test the alert to confirm delivery

Test Works But Real Alerts Don't

Problem: Test notifications arrive but real triggers don't

Solutions:

• Verify alert is enabled
• Check if conditions are actually being met
• Review threshold - it may not be reached
• Check the alert history for missed triggers

Alert Notification Summary

Related Topics

• Creating Alerts - Set up new alerts
• Alerts Overview - Introduction to alerting
• Billing Overview - Understanding costs and credits